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Store Terms of Use

It is our hope that ‘Mother Nature’ will never prevent  us from delivering your groceries in a timely manner. If there are going to be weather related delays or restrictions, African groceries online rep  will contact customers who have already placed orders and make other suitable arrangements. In the same token, please let us know if you will be delayed  or are not available at your scheduled delivery time.

Orders are processed via a secure Internet payment service. We currently accept debit and credit cards (MasterCard, VISA, American Express, Discover and PayPal) for online orders. 

From time to time, routine African groceries online price changes may occur. We strive to keep our prices consistent with what you see online. Price changes will be applied to your order and the receipt that you are issued at the time of delivery online prices. Please keep in mind, our weekly specials run weekly.

You can change, reschedule or cancel an order at any time before the order cut-off deadline indicated in your confirmation email. After the order cut-off, you will need to contact our Rep directly for any updates/changes. To avoid being charged for an order you wish to cancel, we must receive your cancellation before the deadline. Cancellation fees may apply.

For produce and meat items that are priced by the pound, we will select the items that most closely match the weight you wish to purchase. Consequently, the total dollar amount of your order may vary slightly. Be assured you will only be charged for the product you actually receive. The estimated dollar amount is calculated within our provisional hold.

As soon as your order is complete, we charge your card for exactly what was fulfilled. Before your order is complete, it is possible to see a slightly higher hold on your electronic bank statement. This is called a provisional hold for things such as substitutions and weighed items that may be different from your original order.

In the checkout process, we will ask you if you would like to allow for substitutions. Our goal is to never be out of stock on any item. However, if an item is out of stock, our substitution policy is to give you that same item in another size or brand, at the cost of the replacement item. If you would like to accept our substitution policy, just check the box provided next to each item at checkout.

You can add special instruction to items in your shopping cart by simply clicking the ‘Add Notes’ link below the product. During the checkout process you will also be given the opportunity to add notes to items or add any other special instructions or comments for your order in the ‘Add Notes’ field. Also, if you want to allow for substitutions on any products, you can do so by using the substitution drop-down box provided next to each item at checkout.

Our online store is always growing. If you cannot find an item but you would like it added to your order, simply type your request in the ‘Add Notes’ field during the checkout process. If we have the product in stock, we will gladly add it to your order. This is also a great place to suggest items that you would like us to carry on the site and we will try our best to get it into our inventory.

Providing you with the FRESHEST quality products for your family is a primary goal! Your groceries will be meticulously selected and stored in the appropriate conditions until your groceries are delivered to you. If for any reason these items do not meet your expectations, please contact african groceries online immediately.

Our customers’ privacy is of the utmost importance to African Groceries Online. We do not sell, trade, or rent personal information about individual members (such as name, address, and email address) to third parties. During registration and checkout a user is required to give their contact information (such as name, phone number and email address). This information is used to contact the user about the services on our site for which they have expressed interest and to get in touch with the user if we have trouble processing an order. We value our customers and we take their privacy concerns seriously.

Please view our privacy policy for additional details – https://www.africangroceriesonline.com/privacy-policy